Office Policies

We are open to serve you, answer questions or schedule an appointment during the following hours:

Monday – Thursday: 8 a.m. – 5 p.m.

Mission Statement

Our office exists for the following purposes:

  • To provide the highest possible standard of orthodontic care for our patients.
  • To serve our patients and their families in a courteous, professional and kind manner. To provide a comfortable, friendly atmosphere where patients, family members and employees enjoy coming.
  • To have highly motivated employees. To provide an enjoyable, positive atmosphere for them to work in. To work as a team where the staff and doctors support each other, learn together, and strive for constant improvement in providing excellence in patient care.

Appointments

Your scheduled appointment time has been reserved specifically for you. We request 24-hours notice if you need to cancel your appointment. We are aware that unforeseen events sometimes require missing an appointment. After missing your second appointment without notifying us 24 hours in advance, you are subject to being charged an additional fee.

Insurance

Our office is committed to helping you maximize your insurance benefits. Because insurance policies vary, we can only estimate your coverage in good faith but cannot guarantee coverage due to the complexities of insurance contracts. Your estimated patient portion must be paid at the time of service. As a service to our patients, we will bill insurance companies for services and allow them 45 days to render payment. After 60 days, you are responsible for the entire balance, paid-in-full. If you have any questions, our courteous staff is always available to answer them.

  
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